At Penelope Chilvers, we make our products to last. We work carefully with master craftsmen to create pieces of the upmost quality.

To show our commitment to this quality, we provide a 2-year warranty against manufacturing defects on all Penelope Chilvers products.

If there is a defect, we will try to repair the product. If this is not possible, a replacement will be offered. Alternatively, an item of the same value will be offered or a Gift Voucher will be provided to the same value as the original purchase price.

This warranty applies whether you made your PC purchase directly with us, or via an approved retailer. All we ask is that you show proof of purchase.

This warranty does not apply to second hand, sample sale, Reskinned or products purchased via a non-approved reseller.

Please contact customerservices@penelopechilvers.com for further guidance and a member of our team will take care of your enquiry, our Terms and Conditions can be found here