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DELIVERY
UK Standard Delivery
Free Standard Shipping on all orders over £150.
Our UK standard delivery costs £6.00 and we aim to deliver your parcel within 3 - 5 working days. We use the Royal Mail Tracked 48 service and a signature will be required upon delivery. (Please note this service may take longer during busy periods.)
Prior to delivery, you will receive an email and text message (if you have supplied a mobile number) from Royal Mail with your delivery tracking information. If you are not available to sign for your parcel, a Royal Mail calling card will be left explaining what to do next.
UK Express Delivery
Our UK Express delivery costs £8.00 and we aim to deliver your parcel within 1 - 2 working days. We use the Royal Mail Tracked 24 service and a signature will be required upon delivery. (Orders placed before 2pm Monday - Friday will typically be delivered the next working day. Orders placed after 2pm will be dispatched the following working day.
UK Next Day Delivery £10
Orders placed before 2pm Monday to Thursday will be delivered the next day via DPD/Royal Mail and will require a signature on delivery. (Orders will not be dispatched on Saturday and Sunday. Orders placed Friday will be delivered next working day i.e Monday)
Please note due to the need to ship by air, we cannot offer UK Next Day Delivery to Northern Ireland.
Delivery to Remote Regions
Please note, that it may take up to 3 working day using our UK express delivery service and 4-6 working days for our standard service
International Delivery
You are shopping on the UK website. For all other destinations, please select the country you wish to ship to first which is located in the top right hand corner of our homepage.
FREE RETURNS
In the event that you are not completely satisfied with your order, we will offer a full refund if the order is returned within 21 days.
SALE/Discounted orders must be returned within 14 days.
For more information please see our Delivery & Returns page
At Penelope Chilvers, we make our products to last. We work carefully with master craftsmen to create pieces of the upmost quality.
To show our commitment to this quality, we provide a 2-year warranty against manufacturing defects on all Penelope Chilvers products.
If there is a defect, we will try to repair the product. If this is not possible, a replacement will be offered. Alternatively, an item of the same value will be offered or a Gift Voucher will be provided to the same value as the original purchase price.
This warranty applies whether you made your PC purchase directly with us, or via an approved retailer. All we ask is that you show proof of purchase.
This warranty does not apply to second hand, sample sale, Reskinned or products purchased via a non-approved reseller.
Please contact customerservices@penelopechilvers.com for further guidance and a member of our team will take care of your enquiry, our Terms and Conditions can be found here