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Delivery & Returns
Standard UK Delivery £5
Orders will be delivered via Royal Mail 48hr or another reputable courier within 2 to 5 business days and will require a signature on delivery (Please note this service may take longer during busy periods)
Express UK Delivery £8
Orders placed before 3pm Monday to Friday will be delivered the next day via Royal Mail 24hr or another reputable courier and will require a signature on delivery (Please note that this is NOT a guaranteed service and may take up to 2 days and longer in busy periods. Orders will not be dispatched on Saturday and Sunday)
In-Store Collection Free - Currently Unavailable
International Sales Taxes & Duties
All orders outside the European Union are sent duty & taxes unpaid. You may be subject to customs duty and/or import taxes if your order value exceeds the import allowance. Please check your local customs website or you can use https://www.simplyduty.com/import-calculator/.You are responsible for paying duties when importing from the European Union into your home country. We are unable to refund any delivery costs, custom taxes, or duties incurred.
In the event that you are not completely satisfied with your order, we will refund the product if the order is returned within 21 days. SALE/Discounted orders must be returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. We cannot accept any used items and any such items will be returned to the purchaser.
Free Returns On All UK Orders
If you are located within the UK, please go to the Royal Mail website (www.royalmail.com/track-my-return) for your FREE return. Select Penelope Chilvers from the retailer list and follow the instructions.
For all returns and exchanges, please complete the returns form with your order. Should you wish to exchange your item, please note that we are only able to do this for an alternative size in the same style.
Although we endeavour to process returns as quickly as possible, it can take up to 5 days. Your refund should show in your bank account within 3 business days but can take longer.
If you are returning an order from outside the UK, please ensure the package is clearly marked with 'BRITISH RETURNED GOODS’ and sent via a reputable courier on a tracked service at your cost.
If you would like any further information or help, please contact firstname.lastname@example.org.
Please Address All Returns To:
Penelope Chilvers c/o ILG, Unit 25, Hills Road
Birches Industrial Estate East Grinstead
RH19 1XZ, United Kingdom
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