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Delivery & Returns

 

Standard UK Delivery £5

Orders will be delivered via Royal Mail 48hr or another reputable courier within 2 to 5 business days and will require a signature on delivery. (Please note this service may take longer during busy periods.)


Express UK Delivery £8

Orders will be delivered via Royal Mail 24hr or another reputable courier within 1 to 2 business days and will require a signature on delivery. (Orders will not be dispatched on Saturday or Sunday.)


UK Next Day Delivery £10 

Orders placed before 3pm Monday to Friday will be delivered the next day via DPD Next Day Delivery Service and will require a signature on delivery. (Orders will not be dispatched on Saturday and Sunday.)

Please note due to the need to ship by air, we cannot offer UK Next Day Delivery to Northern Ireland.


International Delivery

You are shopping the UK website. For International locations, please select the country you wish to ship to first which is located in the top right hand corner of our homepage.

In-Store Collection Free - Currently Unavailable

Currently Unavailable.


Returns

In the event that you are not completely satisfied with your order, we will refund the product if the order is returned within 21 days from receipt of delivery. SALE/Discounted orders must be returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. We cannot accept any used items and any such items will be returned to the purchaser.


Free Returns On All UK Orders

If you are located within the UK your Delivery Note will have a free returns label attached. Please stick this to your parcel and return it to us via your nearest post office/drop off point www.royalmail.com/services-near-you

If you have misplaced this paperwork, please go to the Royal Mail website (www.royalmail.com/track-my-return) for your FREE return. Select Penelope Chilvers from the retailer list and follow the instructions.

With all returns, please complete the returns page included with your order. Failure to complete this form may delay your refund.

Although we endeavour to process returns as quickly as possible, it can take up to 5 days. Your refund should show in your bank account within 3 business days but can take longer.

 

If you are returning an order from outside the UK, please ensure the package is clearly marked with 'BRITISH RETURNED GOODS’ and sent via a reputable courier on a tracked service at your cost.

We can happily offer an Express free delivery code if you wish to reorder in another size. Please email us at customerservices@penelopechilvers.com stating your original order confirmation number.


Please Address All Returns To:


Penelope Chilvers C/O Torque

California Drive

Castleford

WF10 5QH, United Kingdom


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