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Delivery & Returns


Standard UK Delivery £5

Orders will be delivered via Royal Mail 48hr or another reputable courier within 2 to 5 business days and will require a signature on delivery (Please note this service may take longer during busy periods)

Express UK Delivery £8

Orders will be delivered via Royal Mail 24hr or another reputable courier within 1 to 2 business days and will require a signature on delivery

UK Next Day Delivery £10 

Orders placed before 3pm Monday to Friday will be delivered the next day via DPD Next Day Delivery Service and will require a signature on delivery (Orders will not be dispatched on Saturday and Sunday)

Please note due to the need to ship by air, we cannot offer UK Next Day Delivery to Northern Ireland.

International Delivery £15 (For USA & Canada, please shop our USD website - For the European Union, please shop our Euro website)

International orders will be delivered within 2 to 5 business days via DHL Express, UPS, or another reputable international courier service and will require a signature on delivery (Please note goods will be shipped duty & taxes unpaid)

In-Store Collection Free - Currently Unavailable

Currently Unavailable.

International Sales Taxes & Duties

All orders outside the European Union are sent duty & taxes unpaid. You may be subject to customs duty and/or import taxes if your order value exceeds the import allowance. Please check your local customs website or you can use are responsible for paying duties when importing from the European Union into your home country. We are unable to refund any delivery costs, custom taxes, or duties incurred.


In the event that you are not completely satisfied with your order, we will refund the product if the order is returned within 21 days from receipt of delivery. SALE/Discounted orders must be returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. We cannot accept any used items and any such items will be returned to the purchaser.

Free Returns On All UK Orders

If you are located within the UK, please go to the Royal Mail website ( for your FREE return. Select Penelope Chilvers from the retailer list and follow the instructions.

For all returns and exchanges, please complete the returns form with your order. Should you wish to exchange your item, please note that we are only able to do this for an alternative size in the same style.

Although we endeavour to process returns as quickly as possible, it can take up to 5 days. Your refund should show in your bank account within 3 business days but can take longer.

If you are returning an order from outside the UK, please ensure the package is clearly marked with 'BRITISH RETURNED GOODS’ and sent via a reputable courier on a tracked service at your cost.

If you would like any further information or help, please contact

Please Address All Returns To:

Penelope Chilvers c/o ILG, Unit 25, Hills Road

Birches Industrial Estate East Grinstead

RH19 1XZ, United Kingdom

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