Christmas Shipping
For US deliveries, please place all orders by Friday 17th before 2pm.
Shipping To USA
Our USA shipping costs $25.00 and we aim to deliver your parcel within 2 - 5 working days. We use a premium courier and a signature will be required upon delivery.
Once dispatched you can track your order by clicking the link in your delivery email. If you have not received the email, please check your spam/junk file. (Please note this service may take longer during busy periods.)
Duties
Your order will be shipped from the UK via an express premium service. The local shipping carrier will charge the recipient all applicable Duties & Taxes on delivery. The “Duty & Tax-Free” allowance to the USA is currently $800. If your order value exceeds this, your order may be subject to import Duty.
International Delivery
You are shopping on the US website. For all other destinations, please select the country you wish to ship to first which is located in the top right hand corner of our homepage.
Christmas Returns
You may refund your item with a receipt up to and including Jan 7th 2024.
Return Policy
Visit our No Quibble Returns Page here.
At Penelope Chilvers, we make our products to last. We work carefully with master craftsmen to create pieces of the upmost quality.
To show our commitment to this quality, we provide a 2-year warranty against manufacturing defects on all Penelope Chilvers products.
If there is a defect, we will try to repair the product. If this is not possible, a replacement will be offered. Alternatively, an item of the same value will be offered or a Gift Voucher will be provided to the same value as the original purchase price.
This warranty applies whether you made your PC purchase directly with us, or via an approved retailer. All we ask is that you show proof of purchase.
This warranty does not apply to second hand, sample sale, Reskinned or products purchased via a non-approved reseller.
Please contact customerservices@penelopechilvers.com for further guidance and a member of our team will take care of your enquiry, our Terms and Conditions can be found here
