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No Quibble Return Policy
We hope you love your Penelope Chilvers purchase. However, if for any reason you are not completely satisfied, we will offer a refund providing:
It has been less than 21 days since you received your order (14 days for sale and promotional items).
You haven't damaged, altered, worn, stained or marked the item.
It is in resalable condition in its original packaging with any swing tags still attached.
How It Works
Step 1 -To create your free return label and find your nearest DHL drop-off location please use this link https://penelopechilvers.com/us/dhlreturns.
Step 2 - Tick the item you wish to return and add a return reason to the Dispatch Note. Missing information will delay your refund being processed.
Step 3 - Package your item(s) in one bag, enclosing the required paperwork and attaching the label.
Step 4 - Attach the 'BRITISH RETURNED GOODS’ label on the Dispatch Note to ensure no further duty is applied.
If you do not have a DHL drop off location near your home and are therefore unable to take advantage of our free returns offer then please return the parcel to us via USPS at your own cost.
If you need any further support, please email firstname.lastname@example.org with your order number and query.
What Happens Next
Please Address All Returns To:
Penelope Chilvers C/O Torque
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