US Returns Policy

Returns Policy

We hope you love your Penelope Chilvers purchase. However, if for any reason you are not completely satisfied, we will offer a refund providing:

It has been less than 21 days since you received your order (14 days for sale and promotional items).
You haven't damaged, altered, worn, stained or marked the item.
It is in resalable condition in its original packaging with any swing tags still attached.

How It Works

Step 1 - Click here to our Returns Portal to process your return. You will need your order number and email address for this.

Step 2 - Package your item(s) in one bag, enclosing the required paperwork and attaching the label.

Step 3 – Drop to your nearest DHL Drop Off Point (to find your nearest drop off point)

*If you do not have a DHL drop-off location near to your home and are therefore unable to take advantage of our free returns offer then please return the parcel to us via USPS at your own cost. 

Important! Please obtain a proof of postage receipt and keep it until you have received your refund.

Please Note: If you need any further support, please email customerservices@penelopechilvers.com with your order number and query.

What Happens Next

Exchanges