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No Quibble Return Policy
No Quibble Return Policy
We hope you love your Penelope Chilvers purchase. However, if for any reason you are not completely satisfied, we will offer a refund providing:
It has been less than 21 days since you received your order (14 days for sale and promotional items).
You haven't damaged, altered, worn, stained or marked the item.
It is in resalable condition in its original packaging with any swing tags still attached.
How It Works
Step 1 -To create your free return label and find your nearest DHL drop-off location please use this link https://penelopechilvers.com/us/dhlreturns.
Step 2 - Tick the item you wish to return and add a return reason to the Dispatch Note. Missing information will delay your refund being processed.
Step 3 - Package your item(s) in one bag, enclosing the required paperwork and attaching the label.
Step 4 - Attach the 'BRITISH RETURNED GOODS’ label on the Dispatch Note to ensure no further duty is applied.
If you do not have a DHL drop off location near your home and are therefore unable to take advantage of our free returns offer then please return the parcel to us via USPS at your own cost.
If you need any further support, please email customerservices@penelopechilvers.com with your order number and query.
What Happens Next
Your item will be inspected upon return and a refund will be processed. You will be informed by email once this process has been completed.
Although we endeavour to process returns as quickly as possible, it can take up to 5 days. Your refund should show in your bank account within 3 business days but can take longer. Please contact your card issuer for further information.
Exchanges
If for any reason you wish to exchange an item, please return your original purchase for a refund (follow steps above), then place a new order on our website. We offer free delivery on replacement orders. Please contact customerservices@penelopechilvers.com for a code.
Please Address All Returns To:
Penelope Chilvers C/O Torque
Standbridge Lane
Kettlethorpe
Wakefield
WF2 7YY
United Kingdom
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