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No Quibble Return Policy

 

Our Extended Christmas Returns Policy

We’ve extended our returns policy for the festive season. Purchases made between 7th November 2022 to 16th December 2022 can be returned until 8th January 2023. Purchases made on or after 16th December 2022 are subject to our standard 21 days returns policy (14 days for SALE).

All other terms and conditions apply. This doesn’t affect your statutory rights.


No Quibble Return Policy

We hope you love your Penelope Chilvers purchase. However, if for any reason you are not completely satisfied, we will offer a refund providing:

It has been less than 21 days since you received your order (14 days for sale items).
You haven't damaged, altered, worn, stained or marked the item.
It is in resalable condition in its original packaging with any swing tags still attached.


How It Works

Step 1 - Please email customerservices@penelopechilvers.com with your order number. Our team will provide the paperwork you need to facilitate your free return and provide collection information.

Step 2 - Tick the item you wish to return and add a return reason to the Dispatch Note. Missing information will delay your refund being processed.

Step 3 - Package your item(s) in one bag, enclosing the required paperwork and attaching the label.

Step 4 - Attach the 'BRITISH RETURNED GOODS’ label on the Dispatch Note to ensure no further duty is applied.


What Happens Next

Your item will be inspected upon return and a refund will be processed. You will be informed by email once this process has been completed.
 
Although we endeavour to process returns as quickly as possible, it can take up to 5 days. Your refund should show in your bank account within 3 business days but can take longer. Please contact your card issuer for further information.

Exchanges

If for any reason you wish to exchange an item, please return your original purchase for a refund and place a new order on our website. We offer free delivery on replacement orders. Please contact customerservices@penelopechilvers.com for a code.

Please Address All Returns To:

Penelope Chilvers C/O Torque

Standbridge Lane

Kettlethorpe

Wakefield

WF2 7YY

United Kingdom

 


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