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Delivery & Returns

 

Delivery To USA & Canada $25

Orders will be delivered within 2-5 business days via DHL Express, UPS, or another reputable international courier service and will require a signature on delivery.

You can track your order by clicking the link from your despatch email. If you have not received the email, please check your spam/junk file.


Duties

Your order will be shipped from the UK via an express service. The local shipping carrier will charge the recipient all applicable Duties & Taxes on delivery.

USA - The “Duty & Tax-Free” allowance to the USA from the UK is currently $800. If your order value exceeds this, please place separate orders, let us know and we will refund any additional postage cost.

Canada - To check the cost in advance, please visit https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.htmland enter the following details (Province:Your delivery province, Category:Apparel, Product:Shoes, Country of production:No it was made somewhere else, Cost:total basket value).


Free Returns On All USA & Canada Orders

In the event that you are not completely satisfied with your order, we will offer you a full refund if the order is returned within 21 days. SALE/Discounted orders must be returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags still attached. We cannot accept any used items and any such items will be returned to the purchaser.


With your order, you will receive a UPS label and instructions on how to return your order for FREE. When returning your order, please ensure the package is clearly marked with 'BRITISH RETURNED GOODS'. (www.ups.com). 

For any returns or exchanges, please complete the returns form with your order. Should you wish to exchange your item, please note that we are only able to do this for an alternative size in the same style.

Although we endeavor to process returns as quickly as possible, it can take up to 5 days. Your refund should show in your bank account within 3 business days but can take longer.



If you would like any further information about the delivery/returns process please view our FAQ page or contact the Customer Services team on customerservices@penelopechilvers.com


Please Address All Returns To:

Penelope Chilvers c/o ILG, Unit 25, Hills Road

Birches Industrial Estate East Grinstead

RH19 1XZ, United Kingdom

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