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Customer Experience Assistant – Full Time, Permanent

AWe're looking for an experienced Customer Service Assistant to join our team on a full time, permanent basis. You must be familiar with using Zendesk (or a similar call/email management system), have excellent communication skills and be a solution-focused thinker when it comes to handling customer queries over the telephone and/or via email or webchat. Ideally you will also have experience of providing face to face style and fashion advice to customers in a high end fashion retail environment.

To be successful in this role you must also be able to demonstrate particular strengths in:

• Communication skills – both verbal and written
• Computer literacy – proven confidence in learning new systems
• Attention to detail & accuracy
• Organisation & prioritisation skills


Ecommerce Assistant – Internship/6 Month Contract

Are you a recent graduate with strong computer skills and an interest in starting a career in ecommerce? We’re looking for an Ecommerce Assistant to join us on a full time basis for a period of six months to work with the Senior Ecommerce Assistant on updating our website content and ensuring the look and feel of the website accurately reflects the Penelope Chilvers brand.

Tasks will include:

• Helping to manage product uploads and the ongoing maintenance of product data, descriptions, imagery and merchandising of stock
• Updating the homepage, product landing pages and other key site pages on a weekly basis
• Maintaining category and website page data ensuring this is kept up-to-date and relevant
• Assisting in planning product, model and creative photography shoots and maintaining the resulting assets

To be invited to interview for this opportunity you must be educated to degree level, ideally in a relevant field of study. You must also possess strong organisation & prioritisation skills, a high level of attention to detail, have an excellent grasp of the English language and have very strong IT skills. We’re very interested in candidates with a strong work ethic and an ability to thrive under pressure.


If you’re interested in any of these positions and your experience fits what we’re looking for, please forward your CV and a cover letter to