Check your gift card balance.

We hope you love your Penelope Chilvers purchase. However, if for any reason you are not completely satisfied, we will offer a refund providing:

It has been less than 21 days since you received your order (14 days for sale and promotional items).
You haven't damaged, altered, worn, stained or marked the item.
It is in resalable condition in its original packaging with any swing tags still attached.

Christmas Returns

You may refund your item with a receipt up to and including Jan 7th 2024.

We regret to inform you that we do not offer a free return service for Southern Ireland, the EU and Rest of World purchases. For customers wishing to make a return from these territories you will need to arrange your own return by post, at your own cost.

Please Address All Returns To:

Penelope Chilvers C/O Torque

Standbridge Lane

Kettlethorpe

Wakefield

WF2 7YY

United Kingdom

Please write 'BRITISH RETURNED GOODS’ on your parcel to ensure no further duty is applied to your return.

Please ensure the package is sent via a reputable courier on a tracked service at your cost. If you would like us to arrange a collection from your home or work address, please email customerservices@penelopechilvers.com and one of our Customer Service Team will advise you of the charge for this service.

What Happens Next

Exchanges