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Our Return Policy



Our Return Policy

We hope you love your Penelope Chilvers purchase. However, if for any reason you are not completely satisfied, we will offer a refund providing:

It has been less than 21 days since you received your order (14 days for sale and promotional items).
You haven't damaged, altered, worn, stained or marked the item.
It is in resalable condition in its original packaging with any swing tags still attached.

We regret to inform you that we do not offer a free return service for Southern Ireland, the EU and Rest of World purchases. For customers wishing to make a return from these territories you will need to arrange your own return by post, at your own cost.


Please Address All Returns To:

Penelope Chilvers C/O Torque

Standbridge Lane




United Kingdom

Please write 'BRITISH RETURNED GOODS’ on your parcel to ensure no further duty is applied to your return.

Please ensure the package is sent via a reputable courier on a tracked service at your cost. If you would like us to arrange a collection from your home or work address, please email and one of our Customer Service Team will advise you of the charge for this service.

What Happens Next

Your item will be inspected upon return and a refund will be processed. You will be informed by email once this process has been completed.
Although we endeavour to process returns as quickly as possible, it can take up to 5 days. Your refund should show in your bank account within 3 business days but can take longer. Please contact your card issuer for further information.


If for any reason you wish to exchange an item, please return your original purchase for a refund and place a new order on our website. We offer free delivery on replacement orders. Please contact for a code.


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