Returns Policy

Returns Policy

We hope you love your Penelope Chilvers purchase. However, if for any reason you are not completely satisfied, we will offer a refund providing:

It has been less than 21 days since you received your order (14 days for sale and promotional items).
You haven't damaged, altered, worn, stained or marked the item.
It is in resalable condition in its original packaging with any swing tags still attached.

We regret to inform you that we do not offer a free return service for EU and ROW purchases. Please use our Returns Portal to guide you through your return. You will need your order number and email address for this.

Please Note: If you have any issues or questions, please email [email protected] with your order number and query.

Please Address All Returns To:

Penelope Chilvers C/O Torque

Standbridge Lane

Kettlethorpe

Wakefield

WF2 7YY

United Kingdom

Please write 'BRITISH RETURNED GOODS’ on your parcel to ensure no further duty is applied to your return.

Please ensure the package is sent via a reputable courier on a tracked service at your cost. If you would like us to arrange a collection from your home or work address, please email [email protected] and one of our Customer Service Team will advise you of the charge for this service.

What Happens Next

Exchanges