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Delivery & Returns


Delivery To the European Union €15

Orders will be sent on a DDP (Duty Delivery Paid) service. Penelope Chilvers will pay all applicable Duty & Taxes for you. You will NOT be asked to pay any additional Duty & Taxes.

Orders will be delivered within 2-5 business days via DPD, DHL Express, UPS, or another reputable international courier service and will require a signature on delivery.

You can track your order by clicking the link on your despatch confirmation email. If you do not receive the email, please check your spam/junk folder.

DNI Numbers for Italy & Spain: Customers ordering from these two European countries are now required to include their National Identity numbers to ensure their orders are delivered successfully.

Shipping to countries outside the EU

You are shopping the EU website. For all other countries, please select the country you wish to ship to first which is located in the top right hand corner of our homepage.


In the event that you are not completely satisfied with your order, we will refund the product if the order is returned within 21 days from receipt of delivery. SALE/Discounted orders must be returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and tags attached. We cannot accept any used items and any such items will be returned to the purchaser.

For all returns and exchanges, please complete the returns form with your order. Should you wish to exchange your item(s), please note that we are only able to exchange for an alternative size in the same style.

Please ensure the package is sent via a reputable courier on a tracked service at your cost. If you would like us to arrange a DHL collection from your home or work address, please email and one of our team will arrange this for you. The cost for this service is €15.

Although we endeavour to process returns as quickly as possible, it can take up to 7 days. Your refund should show in your bank within 3 business days but can take longer.

If you would like any further information about the delivery/returns process please view our FAQ page or contact the Customer Services team on

Please Address All Returns To:

Penelope Chilvers C/O Torque

California Drive


WF10 5QH, United Kingdom

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