At Penelope Chilvers, we are committed to creating products that stand the test of time. Our Goodyear Welt Construction boots are crafted with the utmost care by master craftsmen, ensuring exceptional quality.

To demonstrate our commitment to this quality, we offer a 2-year warranty against manufacturing defects for the following Goodyear Welt Construction products:

Long Tassel Boot

Cropped Leather Tassel Boot

Cropped Wool-Lined Tassel Boot

Midcalf Lined Tassel Boot

Mini Tassel Boot

Inclement Long Tassel Boot

Inclement Cropped Tassel Boot

Oscar Leather Boot

Oscar Wool-Lined Boot

Nelson Leather Boot

In the event of a defect, we will first attempt to repair the boots. If repair is not feasible, we will provide a replacement. Alternatively, you may choose an item of equal value or receive a Gift Voucher for the original purchase price.

This warranty applies to purchases made directly from us or through an approved retailer. Please keep your proof of purchase handy.

Please note that this warranty does not cover second-hand items, sample sales, Reskinned products, or those purchased from non-approved resellers.

For further assistance, please reach out to customerservices@penelopechilvers.com, and a member of our team will be happy to help. Our full Terms and Conditions can be found here.