*not to be used in conjunction with any other offer. Can only be used on full-priced items only.
Our Return Policy
Our Return Policy
We hope you love your Penelope Chilvers purchase. However, if for any reason you are not completely satisfied, we will offer a refund providing:
It has been less than 21 days since you received your order (14 days for sale and promotional items).
You haven't damaged, altered, worn, stained or marked the item.
It is in resalable condition in its original packaging with any swing tags still attached.
We regret to inform you that we do not offer a free return service for EU and ROW purchases. Please use our Returns Portal to guide you through your return. You will need your order number and email address for this.
Please Note: If you have any issues or questions, please email customerservices@penelopechilvers.com with your order number and query.
Please Address All Returns To:
Penelope Chilvers C/O Torque
Standbridge Lane
Kettlethorpe
Wakefield
WF2 7YY
United Kingdom
Please write 'BRITISH RETURNED GOODS’ on your parcel to ensure no further duty is applied to your return.
Please ensure the package is sent via a reputable courier on a tracked service at your cost. If you would like us to arrange a collection from your home or work address, please email customerservices@penelopechilvers.com and one of our Customer Service Team will advise you of the charge for this service.
What Happens Next
Your item will be inspected upon return and a refund will be processed. You will be informed by email once this process has been completed.
Although we endeavour to process returns as quickly as possible, it can take up to 5 days. Your refund should show in your bank account within 3 business days but can take longer. Please contact your card issuer for further information.
Exchanges
If for any reason you wish to exchange an item, please return your original purchase for a refund and place a new order on our website. We offer free delivery on replacement orders. Please contact customerservices@penelopechilvers.com for a code.
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